Overview

Returns – Yes, I accept returns for defective and non-defective products

Exchanges – Yes, I accept exchanges

Product Condition
The product’s condition that your store accepts for a return or exchange – Only new products
 
Return Window
The amount of time a customer has to return a product?
 
Within a certain number of days 14
Return label – Customers responsibility
Restocking fee – No cost 
 
Refund processing time
The amount of time it takes for the customer to receive a refund 14 days
 
Return method – By mail
 
This includes products that are unopened in original packaging or have never been used
 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company — it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and still have not received your refund, please contact us at info@videtuning.com

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@videtuning.com and send your item to our address

Shipping returns

To return your product, mail it to info@videtuning.com:
Address:

street Trudova

building 21

region Kharkiv

Kharkiv Ukraine

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance.

Need help?

Contact us at info@videtuning.com for questions related to refunds and returns.